Really terrible experience and would not recommend. Not managing the property effectively and poor communication. Difficult to deal with and causing issues for tenants.
Ian and his capable team have been managing my property since i left Australia in 2011. They provide advise when I need it, complete annual inspections of the property and send me video reports, collect rent, pay all bills, organise handymen, oversee small projects and provide monthly and annual statements in perfect format for my accountant. The team is always a pleasure to deal with and react promptly to every enquiry I make. The result is happy long term tenants. They make oversees property ownership easy and I highly recommend them to every property owner.
Exchange managed properties for me for a number of years. At first they did well but in recent years I became dissatisfied with their performance in ensuring the the units were well maintained. When I changed to a new agent I found the transfer of information from Exchange to the new agent was poorly handled. (Later Update): Originally I gave them 2 stars but now have marked them down because I have found out that they had not only not transferred the information but also kept receiving information regarding strata fees so that my strata bills and penalties continued to accumulate.
Exchange Property have always been a pleasure to work with and the team consistently set a high standard. Thanks for everything Ian.
Wow, I just read below google review. I feel kind of bad that the tenant, obviously lost at tribunal, had such a force as Ian and Kris to contend with. Once you place your property in their trust they protect it like their own. I have referred my clients to them for many years, simply as I know they are the best in the business. My clients have all given glowing reviews and become clients for life. Hand your property over and sit back and relax, with reviews like this you know they are working for their money.
Exchange Property Sales & Management is an Australian Real Estate Agency based in Camperdown, Victoria. Exchange Property Sales & Management is located at Suite 5/28 Kingston Rd, Camperdown NSW 2050, Australia.
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